A few weeks ago, my co-host of the What’s Your Baseline podcast, J-M Erlendson, held a presentation about Process and Task Mining and how they differ and work together. Many organizations struggle to realize the benefits of Process Mining, despite having good transactional data and powerful toolsets. What if they’re not seeing the whole picture? […]
Some organizations and also methods, such as Lean or Six Sigma, have a focus on improving a single process with a well defined scope, while others take a wider, more holistic approach to processes and process improvement. This has an impact on how things are approached, where to spend time and focus on, and to […]
